Terms of service

OVERVIEW

Welcome to SHEFIX.UK. The terms “we”, “us”, and “our” refer to SHEFIX.UK.

SHEFIX.UK operates this website and online store, including all related information, content, products, and services, to provide customers with access to our Coochie Care range and related offerings.

SHEFIX.UK is powered by Shopify, which enables us to provide these services.

These Terms of Service, together with any policies referenced herein, govern your access to and use of our website and services. By visiting, browsing, or purchasing from our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use our services.

SECTION 1 – ACCESS AND ACCOUNT

By using this website, you confirm that you are at least the age of majority in your country of residence.

When placing an order or using certain features of the website, you may be required to provide personal information such as your name, email address, billing details, and shipping address. You agree that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account.

SECTION 2 – OUR PRODUCTS

Coochie Care products sold on SHEFIX.UK are external use feminine wellness and self care products, inspired by traditional Jamaican and Caribbean herbal practices.

Our products are not medical products and are not intended to diagnose, treat, cure, or prevent any medical condition. Information provided on this website, including references to traditional or ancestral use, is for educational and cultural purposes only.

All products are intended for external use only and should never be used internally.

Individual results may vary depending on skin type, sensitivity, hormonal changes, and consistency of use. We recommend patch testing before full use and discontinuing use if irritation occurs.

Certain products may not be suitable during pregnancy or breastfeeding. Customers are responsible for reviewing ingredient lists, safety guidance, and product descriptions before purchase.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase. SHEFIX.UK reserves the right to accept or decline any order at its discretion.

Orders cannot be cancelled once payment has been processed and the order has been accepted. If an order is cancelled or amended by us, we will attempt to notify you using the contact information provided at checkout.

All purchases are subject to our Refund Policy.

Products are sold for personal use only and may not be resold or redistributed.

SECTION 4 – PRICES AND BILLING

All prices are listed in GBP unless stated otherwise. Prices may change without notice.

You agree to provide accurate and up to date payment and billing information and authorise us to charge your selected payment method for your order.

Prices do not include shipping fees or applicable taxes unless stated.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by couriers, customs, or events outside our control.

Once an order has been handed over to the delivery carrier, responsibility for the package transfers to the customer.

SECTION 6 – TRADITIONAL USE AND WELLNESS DISCLAIMER

Coochie Care is rooted in traditional Caribbean herbal knowledge, where herbs, oils, and cleansing rituals have historically been used to support feminine hygiene, balance, and comfort.

References to traditional use, including support for symptoms associated with pH imbalance, BV, or thrush, reflect cultural and ancestral practices, not medical claims.

Our products are designed to support external intimate care only and do not replace prescribed medical treatments. If symptoms are severe, persistent, or worsening, customers should seek advice from a qualified healthcare professional.

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website, including text, images, branding, product names, and designs, is owned by SHEFIX.UK or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, or use any content without prior written consent.

SECTION 8 – THIRD PARTY LINKS

Our website may include links to third party websites. We are not responsible for the content, accuracy, or practices of any third party sites accessed at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

SHEFIX.UK is powered by Shopify. Any purchases made through this store are made directly with SHEFIX.UK, not Shopify.

Shopify is not responsible for any aspect of sales, products, or disputes between you and SHEFIX.UK.

SECTION 10 – PRIVACY

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of information as outlined in that policy.

SECTION 11 – FEEDBACK

Any feedback, reviews, or suggestions you submit may be used by SHEFIX.UK for business, marketing, or operational purposes without compensation.

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct any errors or inaccuracies on the website and to update information or cancel orders if necessary.

SECTION 13 – PROHIBITED USE

You agree not to misuse the website, violate laws, infringe intellectual property rights, or engage in harmful or abusive behaviour.

We reserve the right to suspend or terminate access for violations of these Terms.

SECTION 14 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available”.

Nothing on this website constitutes medical advice. Information provided reflects traditional wellness practices rather than clinical or pharmaceutical guidance.

SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, SHEFIX.UK shall not be liable for any indirect, incidental, or consequential damages arising from use of our products or website.

SECTION 16 – INDEMNIFICATION

You agree to indemnify and hold harmless SHEFIX.UK from any claims arising from your misuse of the website or violation of these Terms.

SECTION 17 – GOVERNING LAW

These Terms are governed by the laws of England and Wales.

SECTION 18 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

SECTION 19 – CONTACT INFORMATION

For questions about these Terms, please contact:

SHEFIX.UK

Email: coochiecare.shefix@gmail.com