Shipping policy
At SHEFIX.UK, we aim to process and ship all orders as quickly and carefully as possible. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 2 to 3 working days (Monday to Friday, excluding public holidays).
During busy periods, launches, or promotions, processing times may be slightly longer. You will receive a confirmation email once your order has been dispatched.
Shipping & Delivery
Delivery times are estimates and are not guaranteed.
We are not responsible for delays caused by:
• Postal or courier services
• Customs processing
• Incorrect or incomplete delivery information provided at checkout
• Events outside of our control
Once your order has been handed over to the courier, responsibility for the parcel transfers to the customer.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected delivery option.
Any applicable customs duties, import taxes, or additional charges are the responsibility of the customer.
Incorrect Address
Please ensure all shipping details are correct at checkout.
We are not responsible for orders delivered to an incorrect address provided by the customer. Orders returned to us due to an incorrect address may be subject to reshipping fees.
Lost or Delayed Parcels
If your parcel appears delayed or lost, please contact the courier directly using the tracking information provided.
If further assistance is needed, contact us at coochiecare.shefix@gmail.com and we will do our best to support you.
Damaged Parcels
If your order arrives damaged, please contact us within 48 hours of delivery with:
• Your order number
• Clear photos of the damaged item and packaging
We will review the issue and offer a replacement or refund where appropriate.
International Shipping
At this time, we ship within the UK only.
International shipping options may be introduced in the future.
Contact Us
If you have any questions about shipping, please contact:
SHEFIX.UK
📧 coochiecare.shefix@gmail.com